Shipping policy
We ship orders Monday to Friday (excluding public holidays). Orders are typically dispatched within 1–3 business days. Shipping time depends on the destination. Tracking details will be provided upon dispatch.
Shipping Policy
We aim to deliver your skincare favourites as quickly and safely as possible. Please review our shipping policy below.
1. Shipping Locations
We currently ship to:
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United Kingdom (mainland & NI)
-
Selected EU countries (coming soon)
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For corporate or bulk international inquiries, please contact us at info@oneul.co.uk
2. Shipping Rates & Timeframes
|
Destination |
Delivery Time |
Shipping Fee |
|
UK Standard |
2–4 working days |
Free |
※ We aim to dispatch orders within 1 -2 business day after payment confirmation.
3. Shipping Partners
We use trusted carriers including:
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Royal Mail
-
DPD (for tracked or express services)
You will receive tracking information once your order is dispatched.
4. Order Cut-Off Time
Orders placed before 12:00pm (noon) on business days (Mon–Fri) will be dispatched the same day.
Orders placed after that will be dispatched the next working day.
5. Delays & Exceptions
Please allow additional time during:
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Peak periods (e.g. holidays, promotions)
-
Severe weather or postal strikes
We are not responsible for delays caused by carriers, customs, or incorrect delivery details provided by the customer.
6. Missing or Damaged Packages
If your parcel is missing or arrives damaged:
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Notify us within 7 days of expected delivery
-
Include your order number and photo evidence (if damaged)
-
Email: info@oneul.co.uk
We’ll investigate and resolve the issue as quickly as possible.
7. International Shipping
We are currently preparing for international delivery (outside UK).
In the meantime, corporate or bulk international orders may be available upon request.
8. Questions?
Please contact us at info@oneul.co.uk for any shipping-related concerns.
We’re committed to smooth & safe delivery – so your skincare never skips a day. 💧