Privacy policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data across our website and services.


Privacy Policy

On:eul Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.oneul.co.uk], use our services, or interact with us.

We are fully compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws in the United Kingdom.

 

1. Information We Collect

We collect personal data to provide a smooth shopping experience and improve our services. The types of data we collect include:


A. Information you provide directly:

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely via third-party gateways)
  • Skin type or tone (optional, when submitting quizzes or preferences)
  • Purchase history and preferences
  • Customer support messages

B. Information we collect automatically:

  • IP address
  • Device type and browser
  • Pages visited, time spent, and interaction data
  • Cookies and similar technologies (see Cookie Policy)

 

2. How We Use Your Information

We use your data for the following purposes:

  1. To process and fulfill your orders
  2. To provide customer service and order updates
  3. To personalise product recommendations and content
  4. To send marketing communications (if you’ve opted in)
  5. To conduct analytics and improve our website and services
  6. To comply with legal obligations and fraud prevention

3. Sharing Your Information

We do not sell or rent your personal information. We may share data only with trusted third parties such as:

  • Payment processors (e.g. Shopify Payments)

    Logistics partners (e.g. Royal Mail, DPD)
  • Analytics services (e.g. Google Analytics)
  • Email marketing tools (e.g. Klaviyo)
  • IT or platform providers as needed

These parties are contractually required to protect your data and only use it as instructed.

 

4. Marketing Communications

We will only send you marketing emails or texts if you have given your explicit consent. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

5. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to the processing of your data
  • Request a copy of your data in a portable format

To exercise your rights, contact us at info@oneul.co.uk. We will respond within 30 days.

 

6. How We Protect Your Information

We implement appropriate technical and organizational safeguards to protect your personal information.
This includes encryption, access controls, and secure data storage systems.

While no system is 100% secure, we regularly monitor for vulnerabilities and follow industry best practices.

 

7. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyse site performance
  • Show personalised content or ads

For more details, see our Cookie Policy. You can control cookies via your browser settings.

 

8. International Transfers

We are based in the UK, but some service providers (like Shopify or Google) may process data in other countries.  When we transfer data internationally, we ensure it is protected using appropriate legal safeguards (e.g. Standard Contractual Clauses).

 

9. Data Retention

We keep your data only as long as necessary to fulfil the purposes stated in this policy.
For example:

  • Order and tax data: up to 7 years (as required by UK law)
  • Marketing consent: until you withdraw it
  • Inactive accounts: anonymised after 2 years

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If we learn we’ve collected such data without parental consent, we will delete it promptly.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Effective Date” at the top will always reflect the latest version. Continued use of our site constitutes acceptance of any changes.

 

12. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact us at:

📧 Email: Info@oneul.co.uk
📍 Address: 51 Woodfield gardens, New Malden KT3 6DY

 

Thank you for trusting Oneul.
We’re committed to keeping your personal data safe while helping you discover the perfect skincare routine. 🌿